List of active policies
These are the terms of service which describe the legal agreements between a service provider and a person who wants to use that service.
Please read these Terms of Service (these "Terms") carefully before accessing or using the OpenStax RAISE website, or other products, services, and pages offered by or through OpenStax RAISE.
OpenStax RAISE("OpenStax-RAISE", “RAISE”, or the "Service") includes the services, products, and pages offered through the URLs raiselearning.org and/or raise.rice.edu (collectively referred to as the "Site"). RAISE, and does not include participation in OpenStax Research which can be opted into or out of separately from the use of this site. Details on participating in OpenStax Research can be found in the Research Assent. RAISE is provided by William Marsh Rice University, its staff, independent contractors, and representatives (collectively referred to as "OpenStax," "we," "our," or "us"). As a person who accesses or registers to use the Service, you are a "User" (or "you") as such term is used in the Agreements ( defined below). A "Class" is an individual offering of a course through the Service. A Class is administered and overseen by "Class Educator(s)," which refers to the educator(s) administering the Class through the Service, including but not limited to, instructor(s), teaching assistant(s), and grader(s).
1. About the Agreements
Your access and use of the Service constitute your acceptance of, and agreement to be bound by, these Terms of Service, the Privacy Notice, any policies and procedures incorporated by reference, and any additional terms and conditions you have agreed to (collectively referred to as the "Agreements"). If you do not agree and accept to be bound by the terms and conditions of the Agreements, you must discontinue using or accessing the Service.
Capitalized terms that are not defined in these Terms of Service have the meaning given them in our Privacy Notice.
You may use the Service only in compliance with these Terms and all applicable local, state, national, and international laws, rules, and regulations.
To use the Service, you must provide true, accurate, current, and complete information about yourself when you complete our registration forms, and you must agree to our Terms and Privacy Notice. Any use or access by anyone under the age of 13 is prohibited.
By using OpenStax RAISE, you represent and warrant that you are eligible to use the Service as described in this section.
3. Modifications to the Agreements
We may modify the Agreements from time to time, for example to reflect changes to the Service or relevant laws. If we make material changes to the Agreements, we will, as applicable, notify you, your school, or school district of our intended changes and ask you or them to agree to modifications. If you, your school, or school district do not agree to the modifications, you must discontinue your use of the Service.
Please read the Privacy Notice. The Privacy Notice explains our policies and procedures with regard to data we collect when you use or access the Service. By using the Service, you consent to our collection, use, and disclosure of such data in accordance with our Privacy Notice. The Privacy Notice. will be treated as part of these Terms.
5. Account and Password
You understand and agree that you are responsible for maintaining the confidentiality of your user account ("User Account") and password, and you understand and agree that you are responsible for all activities that occur under your User Account through the use of your password. You agree to immediately notify us of any unauthorized use of your User Account.
You agree that you will create, use, and access only one User Account. You agree that you will not access the Service using multiple User Accounts. You agree not to let anyone else use your User Account, or to use another's User Account.
6. Use of the Service is Voluntary
By registering for the Service, you acknowledge your understanding and agreement that your use of the Service is optional and voluntary. Class Educators understand and agree that they may be required to provide other accommodations (such as paper assignments) to Users who do not agree to the terms of the Agreements. OpenStax is not responsible for arranging for other accommodations.
7. User Rules
As used in the Agreements, "Content" refers to any content, information, or materials submitted, posted, uploaded, or otherwise appearing (collectively, "submitted") on or through the Service, including but not limited to text, images or graphics, audio, video, code, documents, and other materials.
By submitting Content to the Service, you warrant, represent, and agree that you have the necessary rights, licenses, and/or permissions to submit that Content to the Service and to authorize OpenStax and its users to display or otherwise use and distribute your Content. You warrant, represent, and agree that your submission of Content will not infringe or violate the rights of any third party. You understand and agree that you, and not OpenStax, are solely responsible for your Content and the consequences of posting or publishing that Content.
You warrant, represent, and agree that you have not and will not submit Content to the Service that includes other parties' private or personally identifiable information without their express authorization.
You further warrant, represent, and agree that you have not and will not submit any Content that is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, in our sole discretion. While we prohibit such conduct and Content on the Service, you understand and agree that OpenStax cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials.
Additionally, you agree (a) not to use the Service in any manner intended to interfere with or disrupt the Site or servers or networks connected to any Site servers, or to damage the operation of other users' computer or property; (b) that you may not attempt to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to any Site server; and (c) that any unauthorized attempt to access, scrape, or download in bulk any materials or information stored on the website, its servers, or associated computers is strictly prohibited.
8. Using Content in the Service
The content in the Service may be protected by United States copyright law, the equivalent laws of other countries, and international treaties. You agree to respect the intellectual property rights of the authors of works appearing in the Service. You may only use such works subject to the terms and conditions of their respective licenses, if any, and applicable law. You may only copy, modify, distribute and otherwise use the works in the Service in accordance with a license to do so or as may otherwise be permitted under applicable law.
9. No Other Enrollment
Registering for or completing a Class hosted on OpenStax RAISE by an external institution does not, in and of itself, confer any special standing upon you with any institution. You will not be an applicant for admission to, or enrolled in, any degree program offered by an institution as a result of registering for or completing a course provided by that institution through OpenStax RAISE.
10. Links to Other Sites
The Service may include links to sites maintained or controlled by others. You agree that these sites are not under our control and that we are not responsible for and do not routinely screen, approve, review or endorse the contents of or use of any of the products or services that may be offered at these sites. You further agree that we are not responsible for the collection and use of your information by such websites. If you decide to access linked third party web sites, you understand and agree that you do so at your own risk. We encourage you to familiarize yourself with the terms, practices, and privacy policies of each website you visit and use.
OpenStax may from time to time charge fees for you to access a Class hosted by the Service. Our fees, if any, are available on the Site. Unless otherwise stated, our fees are quoted in U.S. dollars. You are responsible for paying all fees and applicable taxes with a payment mechanism supported by the Service. Fees may vary based on your Class and other factors. OpenStax reserves the right to change any fees at any time at its sole discretion. OpenStax is under no obligation to provide you access to a Class or the Content in the Service after the Class end date shown in the Service.
12. Disclaimers of Warranty, Limitations of Liability, Fine Print
This entire section shall survive the termination of the Agreements.
OpenStax reserves the right at any time and from time to time, in our sole discretion, to modify or discontinue, temporarily or permanently, the Service with or without notice. We may refuse service, close accounts of users, and change our requirements at any time. We shall not have any responsibility or liability to you or to any third party in the event of any such modification, suspension or discontinuance of the Service.
You understand and agree that you, and not OpenStax, are solely responsible and liable for your use of the Service, for your use of the Content in the Service, for any Content you submit, for all activities that occur under your account, and/or for any consequences thereof, including the use of your Content by other Users and third parties. In addition, any use of, or reliance on, Content made available on or through the Service, or obtained by you through the Service, is entirely at your own risk.
We do not undertake any obligation to review or monitor any Content submitted by Users and shall not have any responsibility or liability in connection therewith. However, we may remove Content if we deem it appropriate to do so, in our sole discretion, including but not limited to, to comply with law or legal process, to respond to third party complaints, to enforce these Terms, or to protect OpenStax RAISE, OpenStax, or our affiliates.
THE SERVICE AND ANY INFORMATION, CONTENT, OR SERVICES MADE AVAILABLE ON OR THROUGH THE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS AND WARRANTIES OF ACCURACY, COMPLETENESS, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT MAKE ANY REPRESENTATION THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR ACHIEVE THE INTENDED PURPOSES. WE DO NOT WARRANT THAT DEFECTS ON THE SITE OR IN INFORMATION OBTAINED FROM THE SERVICE WILL BE CORRECTED. WE DO NOT WARRANT THAT THE SERVICE WILL OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR PROPERTY) OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR USE OF THE CONTENT. YOUR USE OF THE SITE, AND THE CONTENT AND SERVICES OBTAINED THROUGH THE SERVICE, IS ENTIRELY AT YOUR OWN DISCRETION AND RISK.
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHER IN TORT ( INCLUDING NEGLIGENCE), CONTRACT, OR OTHERWISE, SHALL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, ERRORS, LOSS OF DATA, OR INTERRUPTION IN AVAILABILITY OF DATA) DIRECTLY OR INDIRECTLY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF SERVICE, WITH THE OPERATION, MAINTENANCE, ACCESS OR USE OF THE SERVICE, YOUR USE OF OR INABILITY TO USE THE SITE OR ACCESS ANY RELATED INFORMATION OR SERVICES, OR YOUR RELIANCE UPON INFORMATION OBTAINED FROM THE SERVICE.
TO THE EXTENT PERMITTED BY LAW, BY USING AND ACCESSING THE SERVICE, YOU AGREE TO BE RESPONSIBLE AND LIABLE FOR ANY AND ALL DEMANDS, CLAIMS, ACTIONS, DAMAGES, LOSSES, LIABILITIES, COSTS AND EXPENSES, INCLUDING ATTORNEYS’ FEES AND COURT COSTS, SUFFERED BY OPENSTAX DIRECTLY OR INDIRECTLY ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS OR USE OF THE SERVICE, YOUR SUBMISSION OF ANY CONTENT TO THE SERVICE, OR YOUR VIOLATION OF ANY OF THE TERMS OR CONDITIONS OF THE AGREEMENTS.
Our failure to exercise or enforce any right or provision of the Agreements shall not constitute a waiver of such right or provision.
If any provision of the Agreements is found by a court of competent jurisdiction to be invalid, the parties agree that provision will be removed or edited as little as necessary, and the other provisions of the Agreements shall remain in full force and effect.
The Agreements shall be interpreted and enforced under the laws of the United States and the State of Texas, without giving effect to its conflicts or choice of law principles. In the event a dispute arises related to the Agreements or your access or use of the Service, you agree to submit to the jurisdiction of the courts located in Harris County, Texas.
The Agreements and our Privacy Notice (which are incorporated herein by reference), and any additional terms and conditions you have agreed to make up the entire agreement and supersede all prior agreements, representations, and understandings. The headers and sidebar text used in the Agreements are provided only to make the Agreements easier to read and understand and will not affect the way the Agreements are interpreted.
This is the privacy notice which discloses some or all of the ways a OpenStax gathers, uses, discloses, and manages user's data.
We understand that a portion of our Services may include content that children may interact with. As such, we are committed to maintaining information collected about children private and secure.
Our main use of the information that children provide is to deliver the Services that we make available. However, we may, at times, use non-personally identifiable data that we collect, including from children, in order to improve our Services.
We retain information in a form which permits identification of a child for as long as necessary to provide the Services in which the child is participating, or for other business purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
We may disclose aggregated information about many of our users, and data that does not identify any individual or device. In addition, we may disclose children’s information (i) to third parties we use to provide or support our Services; (ii) if we are required to do so by law or legal process, such as to comply with any court order or subpoena or to respond to any government or regulatory request; (iii) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our company, our customers or others, including to protect the safety of a child, protect the safety and security of the Services; or enable us to take precautions against liability; or (iv) to law enforcement agencies or for an investigation related to public safety.
At any time and upon providing proper identification, parents may access and review their child’s information maintained by us, request that we update or delete such information, and/or refuse to allow us from further collecting or using a child’s information. To protect a child’s privacy and security, we may require you to take certain steps to provide additional information to verify your identity before we provide any information or make corrections.
OpenStax acknowledges that it may be provided with personally identifiable information from education records (“FERPA Records”) that are subject to the Family Educational Rights Privacy Act (“FERPA”). If such FERPA Records are provided to OpenStax, then OpenStax will be considered a “School Official” as that term is used in FERPA and its implementing regulations.
Where this applies, schools retain the right to ask OpenStax to access, correct, or delete personal information collected through the Services, and OpenStax will support access to and correction of personal information by parents consistent with legal requirements. For additional information regarding FERPA, please see our FERPA informational page at: https://registrar.rice.edu/ferpa.
Because OpenStax remains under the direct control of the school in this context, parents who may have concerns about the collection or use of students’ personal information through OpenStax should contact their school/institution. If you are not sure who at your student’s school will be able to help, please contact:
CISO, Office of Information Technology
Rice University - MS 119, P.O. Box 1892
Houston, TX 77251-1892 USA
Information We Collect
We collect personal information about you from a variety of sources, including directly from you (e.g., when you contact us by email or request information through our website), as well as automatically through your use of the Services (e.g., information collected from cookies and similar technologies), and from other sources (e.g., third-party authentication services).
We collect the following categories of personal information from you when you use the Services:
Information we collect directly from you includes:
- Sign-in information, including email address, name, authentication information, telephone/mobile numbers, your educational institution, and/or any passwords you create
- Profile information, including your interests and preferences, demographics (e.g., gender, age, or other demographic information you provide, such as in the context of optional activities including surveys or learning research studies, including in the context of OpenStax Kinetic).
- Identification and other verification information, should you win a gift card giveaway based on your participation. This may include any other information we may need to verify your identity and/or comply with applicable laws and regulations.
- Content posted on or through our discussion boards, Staxly, or any of our Services.
- Correspondence you send to us, including information provided therein; information provided in response to questions, webinars, or surveys we provide through our Services; and any other content you provide to us in sending or responding to messages and communications through the Services.
Information we automatically collect about your use of the Services includes:
- Information from the devices and browsers that you use, including technical data collected from your computer or mobile device (e.g., your IP address, operating system, browser and/or plugin information, referring and exiting URLs);
- Information about your usage of the Services (e.g., which webpages you visit; how often you use the Services; and how you interact with the Services including the order in which pages are visited, dates and times of interactions, and how long you spend on certain tasks);
- Location information (e.g., geolocation data based on your IP address and point of connectivity); and
- Information we generate about you (e.g., our understanding of your interests and relevant demographics as a result of your use of the Services; whether you are a regular or occasional user of the Services).
In addition to the above, we may collect any other information you provide to us directly or indirectly through using or otherwise accessing the Services.
Information we collect about you from other sources includes:
Information provided to us if you connect to the Services using third-party authentication services (such as those provided by social media including Meta, Google, X, or Learning Management Systems (LMSs)).
Information from third-party authentication services may include:
- personal details (e.g., name);
- contact details (e.g., email address);
- third-party identifiers (e.g. school ID numbers); and
- social media information (e.g., if you log in using social sign-on features, we may collect other information associated with your social media profile such as your profile picture).
OpenStax may obtain personal information about you from other sources, including from commercially available sources such as data aggregators and public databases. This information may include your name, email, school, subject area, class size, and textbook adoptions. OpenStax may combine this information with the information we collect from and about you to help us tailor our communications to you and improve our Services.
Cookies and Similar Technologies
Cookies are small files that are stored on your computer that help OpenStax understand your preferences and basic information about your visit to the website. You may disable cookies for the website by consulting the help section of your browser.
When you use our Services, information such as your IP address, browser type, geolocation, and pages you visit may be tracked via cookies. This information is used to analyze trends or viewing habits, monitor for abuse or malicious activity, and for website administration.
One of the service providers we use is Google Analytics, which helps us understand how you use our Services. Google Analytics collects data about your traffic via Google advertising cookies and anonymous identifiers, as well as data collected through standard Google Analytics implementation. You can learn more about how Google uses data at www.google.com/policies/privacy/partners. To opt-out of Google Analytics, please access this link: https://tools.google.com/dlpage/gaoptout/.
How We Use Your Information
We use your personal information for the following purposes:
- To verify your identity and protect the security of your personal information when you access and use our Services, and to identify you across other OpenStax services, products, and websites that you use or access.
- To send you communications about products or services of OpenStax or our affiliates that may be of interest to you, based on our understanding of your interests and preferences. Where required by law, we will obtain your consent before sending you marketing communications. You may unsubscribe from marketing communications, but we will still send you communications regarding transactions, your account, or other administrative messages, as described above.
- To enable us to provide, oversee, and administer the Services.
- To monitor, maintain, and improve the functioning and security of the Services, software, systems, and network. We may use your personal information to create algorithms and programs that help us improve existing features, personalize student experiences for each individual learner, to evaluate the effectiveness of materials and the learning experience, to assess a student’s level of ability, and to improve our understanding of the learning process.
- To provide customer support services you request from us. For example, when you submit a request for support, we may use the information provided to respond to such communications and to provide the requested service.
- To track, evaluate, and analyze individual and aggregate use of the Services for learning research purposes. This involves tracking progress and completion of learning tasks, competencies and performance, and learning behavior.
- To investigate, take action, or prevent illegal activities, suspected fraud, suspected violations of the Terms, potential misuses of the Services, security issues, or technical issues; to respond to subpoenas, court orders, or other legal process; to prosecute and defend a court arbitration or similar proceeding; to protect our rights, property, or safety or those of others.
- To process payments. Where applicable, OpenStax provides schools and/or individuals with the ability to pay for the Services using a credit card through a third-party payment processing provider. Our service provider collects and processes credit card information provided to us.
- As otherwise described to you at the point of collection.
- If the personal information is de-identified, so that you may not reasonably be re-identified by us or any other party, and we may use or share such de-identified information for any lawful purpose, including for additional research purposes.
- For any other lawful purpose not otherwise included herein.
How We Share Information
We share personal information with third parties as follows:
- With third parties that perform certain tasks on our behalf. For example, this includes but is not limited to service providers providing customer support, customer newsletters, webinars,, operation and administration of the Services, processing information that you provide to us, and other tasks related to the Services.
- To the extent that you submit content or other personal information to publicly accessible portions of the Services, others may be able to view your information, which may in some cases identify you as author.
- OpenStax shares personal information with other researchers at Rice, as well as third-party researchers engaging in learning research for or on behalf of educational agencies or institutions. In most cases, OpenStax de-identifies personal information before providing it to researchers, so that researchers cannot identify individual students with reasonable certainty when conducting their research. For the majority of our studies, researchers will only receive de-identified student data. In some limited circumstances, and only when authorized by the school or student, OpenStax may disclose personal information of students to researchers. Researchers will not have access to personal information without additional training, agreements, and vetting, only in support of the study and consistent with our policies.
- With affiliates of OpenStax, or with successors in the event of a merger, acquisition or reorganization, for their use consistent with this Privacy Notice.
- For integration with third party services. For example, videos and other content may be hosted on YouTube and other websites not controlled by us, and your access of such material may involve disclosure of your personal information.
- When directed or consented to by the learner (or the learner’s parent or guardian) or teacher who input the information, or by the administrator of an institution or school’s account.
- As otherwise described to you at the point of collection. For example, in connection with certain targeted learning research studies.
- We may also share de-identified information, as described above, with third parties for any lawful purpose, including for additional research purposes.
Your Rights and How to Contact Us
You may have specific rights regarding your personal information granted to you by law, where applicable. OpenStax is a non-profit entity and not subject to various data privacy laws within the United States. If you believe you have rights according to a data privacy law that is not covered in this Privacy Notice, you may contact us in accordance with the following procedures and we will review any requests submitted as required by law.
If you are accessing OpenStax from the European Economic Area ("EEA"), please refer to our European Economic Area Privacy Notice which supplements this Privacy Notice: https://www.rice.edu/gdpr.
Who is our Data Protection Officer, and how do I contact that person?
Rice has designated the Chief Information Security Officer as the Data Protection Officer for the purposes of GDPR. He can be contacted with questions or concerns at GDPR@rice.edu or at 1-713-348-5735, or by mail at:
CISO, Office of Information Technology
Rice University - MS 119, P.O. Box 1892
Houston, TX 77251-1892 USA
Legal Basis Under GDPR
OpenStax will only process your information for lawful purposes under the GDPR. In most cases users will provide their explicit consent to the collection and processing of their personal information as part of a research study, or their use of the Services.
Rights Under the GDPR
As stated in the Rice European Economic Area (EEA) Privacy Notice, if you are accessing OpenStax from the EEA, you have the right to request access to, a copy of, rectification of, restriction in the use of, erasure of personal information and withdraw consent to process of your personal information by notifying us at email@example.com. You will be required to verify your identity prior to us responding to your request. We are committed to responding to your request within 30 days of receipt. If you feel that we have not complied with the applicable provisions of the GDPR regulating your information, you have the right to file a complaint with the appropriate supervisory authority in the EEA.
Data Deletion Requests
To request deletion of your OpenStax personal data, please fill out the form at https://openstax.org/general/data-deletion-request or email firstname.lastname@example.org. Our customer service team will reach out to you before your request is processed to verify your identity and details of your request. In general, your personal information will be deleted upon your request unless applicable law requires destruction after the expiration of an applicable retention period, or unless there is a legitimate reason to retain the information based upon the circumstances upon which it was received by OpenStax.
By using our Services and providing us with information, you understand that your information is being collected and stored on, and may be transferred to, servers located outside your resident jurisdiction. We and many of our third-party vendors are based in the United States, and your information is being processed by us both here and in other jurisdictions where laws may not be equivalent to those where you reside. To the extent we disclose your information to third-party vendors, we use contractual safeguards to help ensure that such third-party vendors are bound to duties of confidentiality. Where local law permits, you are deemed to have consented to these data transfer practices through your use of the Services. If you do not consent to these data transfers practices, please do not use the Services. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) with respect to data protection issues. If you would like further information please contact us. Except as set forth herein or if we have obtained your explicit consent, we will not transfer your personal information outside of the EEA.
Links to Other Websites
The Services may include links to other websites, and we are not responsible for the collection and use of your information by such websites. We encourage you to familiarize yourself with the privacy policies and cookie practices of each website you visit and use.
Security and Retention
Your personal information will be retained only for so long as reasonably necessary, for the purposes set out herein, and in accordance with applicable law. OpenStax takes the security of your information seriously and has dedicated resources to the protection of your data. This includes technological controls and a staff that is trained in information confidentiality, integrity, and availability of electronic data, resources, and communications, however no transmission of data over the internet or any other public network can be guaranteed to be completely accurate or secure. More information regarding how Rice and OpenStax protect your personal information is available at https://iso.rice.edu/. However, information collected by third-parties may not have the same security protections as the personal information you submit to us, and we are not responsible for protecting the security of such personal information handled by third parties.
How to Contact Us
Please feel free to contact us at the details below with any question or concern about privacy or personal information.
6100 Main Street, MS-375
Houston, TX 77005
Modifications to our Privacy Notice
If we update or modify our Privacy Notice, we will post the revised notice here, with an updated revision date. If we make significant changes to our Privacy Notice that materially alter our privacy practices, we may also notify you directly by other means prior to the changes taking effect.
Date Posted: October 24, 2023